Right of withdrawal

Consumers have a statutory right of withdrawal. You will find the relevant instructions and a sample withdrawal form at the end. Entrepreneurs are not granted a voluntary right of withdrawal.

 

Widerrufsrecht

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is thirty days from the day on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last item.

You shall bear the direct costs of returning the goods in the event of a withdrawal. The return costs for goods that cannot be sent by parcel post (e.g. furniture) are estimated at a maximum of €100.

To exercise your right of withdrawal, you must inform us by email hello@wye-design.com by means of a clear statement  of your decision to withdraw from this contract. We will then process the return shipment with you. Returns without prior declaration to the address in the imprint cannot be accepted.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check their condition, properties and functionality.

Muster-Widerrufsformular

(If you wish to withdraw from the contract, please fill out this form and send it back to us.)

-The Circular Company UG

Mühlenbachstraße 3, 82407 Wielenbach, Germany, hello@wye-design.com

- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only for notification on paper)

- Date

(*) Delete as appropriate.

Exclusion of the right of withdrawal for custom-made products

In the case of contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the customer is decisive or which are clearly tailored to the personal needs of the customer, there is no right of withdrawal (§ 312g para. 2 no. 1 BGB).

This applies in particular to products that:

  • are only manufactured after receipt of the order,

  • are produced according to individual dimensions, color requests or Designs,

  • or are specially tailored to the customer through engraving, personalization or other modifications.

By placing the order, the customer expressly agrees that the production of the article will be started immediately and that a right of withdrawal is excluded.