PRODUCT QUESTIONS
Neolign® is a wood-based material made from 83% PEFC-certified wood chips, polymers and color pigments that is extruded into panels. In addition to extrusion, methods such as injection molding and 3D printing are possible.
No new tree is felled for Neolign®. The PEFC certified chips are a by-product of the wood processing industry and are obtained from local forests. Neolign® will make what you otherwise have no use for your new favorite piece.
Neolign® is also recyclable. 100% recyclable materials ensure that old Neolign® can be processed into new Neolign® products at the end of their lifespan. In line with the Cradle to Cradle principle.
Here you will find the care instructions for all Neolign® surfaces.
DE / EN
Impregnation with Neolign Care protects the surface from dirt and weather. However, keep in mind that Neolign behaves like fresh wood, it is normal for it to mature under the influence of the weather.
Impregnate:
- test the absorbency of Neolign with a small dose of Neolign Care.
- Neolign Care needs to be massaged into the material so NO white residue is left on the surface. (white residue hardens and can only be sanded off). This can take a while, so feel free to use the necessary strength.
- wait approx. 1-2 hours after the first impregnation and apply the next layer of Neolign Care. Since the material is somewhat saturated after the first impregnation, you should invest the necessary time here so that no white streaks remain on the surface. (Tip: use less Neolign Care)
- For best results, repeat the process three times.
- keep the surface clean and dirt-free during the impregnation.
Neolign Care is a fully ecological protection and care product that is optimally tailored to the properties of Neolign®. By saturating the material with Neolign Care, the material absorbs less liquid and dirt, significantly increasing stain resistance. In addition, Neolign Care is designed in such a way that the color of the panels is retained during impregnation.
With care, you ensure that signs of wear on your piece of furniture are minimized and that you can enjoy it for a long time. With this you support our philosophy of sustainability through longevity.
The WYE kitchen board behaves like a conventional wooden board. We recommend the kitchen boards as trays, coasters for cups, table runners, arranging bowls or decorative objects in your home - but in the end YOU decide on the right use. Stains caused by this application are easy to remove (see FAQ cleaning)
You should take into account that Neolign basically behaves like untreated wood, so signs of wear such as cuts and changes under the influence of moisture, for example, are to be expected.
Composed of 83% sawmill by-products, Neolign is a living and natural material. Essentially, Neolign can also be treated and cared for like wood. Slight wear, patina, stains and changes over time and use are an expression of this naturalness.
Our kitchen boards are dishwasher safe and easy to care for. Stains can be removed either in the dishwasher or with dish soap, hot water and a rough sponge.
When cleaning stubborn stains in the dishwasher, we recommend using high-quality tabs (e.g. Frosch dishwasher tabs).
Do not you think? Convince yourself and take a look at our kitchen boards in the dishwasher test.
When cleaning stubborn stains in the sink, soak the kitchen board in warm water for at least 5 minutes and then clean with a sponge or brush.
NOTE: Neolign is 83% wood and is a living and natural material. Essentially, Neolign can also be treated and cared for like wood. Slight wear, patina, stains and changes over time and use are an expression of this naturalness.
If liquid has penetrated the material, the power of the sun is often enough to remove it again.
More stubborn stains can be easily removed with a rough dishwashing sponge and clear, cold water. Moisten the entire surface to prevent drying marks. Dry cleaning with an abrasive fleece also works very well. We recommend our Neolign® care kit for this .
In the case of very stubborn stains or scratches, the entire surface can be sanded down. Due to the color penetration of the Neoligns®, a surface damaged by long-term use can be professionally sanded down.
NOTE: Neolign is 83% wood and is a living and natural material. Essentially, Neolign can also be treated and cared for like wood. Slight wear, patina, stains and changes over time and use are an expression of this naturalness.
Gaps between neolign board and sheet metal or wobbly legs can be adjusted by loosening the wing screws. The wing screws are then tightened crosswise piece by piece.
For larger tolerances, we recommend sliding a washer between the neolign board and the arrow rest to compensate for a height offset. Here is the tutorial
For the exact instructions:
In contrast to brands that are known for "fast furniture", we process high-quality sheet steel with a thickness of 3mm (even 4mm for tables). The stability ensures longevity, but also stability. You will be surprised when you hold a stool in your hands and immediately love the pleasant weight.
To experience our furniture up close, you can visit one of our many dealers. You can find a list of them in your area HERE .
We manufacture our Neolign® and associated raw materials such as color pigments and polymers in Germany, as well as packaging, fabrics, upholstery material and additional products. Our sheet metal comes from a traditional sheet metal processing company within the EU.
We have the plastic for our floor gliders manufactured in Switzerland.
Neolign® feels like hardwood and smells like spruce.
The color pigments of our Hero series in calypso red consist of a composition of particularly high-quality color pastes that penetrate into the capillaries of the wood chips. Color pigments consist, among other things, of either organic or inorganic raw materials such as metals or minerals. Each commodity causes a specific price on the market. This is how the price differs.
When you return your product to us or one of our dealers, you will receive a 40% credit for a new product in the range. We are currently working on expanding the Circular Community so that you can soon redeem your credit at a selection of sustainable brands.
SHIPPING
Shipping within the EU is free from a purchase value of 50€. For third countries outside the EU, shipping costs from €50 apply, this depends on the product ordered.
Delivery is usually between 3-10 working days, depending on the product.
There is an availability traffic light on each product page that shows how long shipping is expected to take. If there should be a delay, we will inform you as soon as possible. Please always check your spam folder and make sure you have enough storage space in your mailbox.
If you have any questions or problems , please send an email to hello@wye-design.com. We will be happy to help you and look for a solution together.
Also note that you have the option to cancel your order at any time.
As soon as you have completed your order, you will receive an order confirmation from us via email. We will then send you a second email with a tracking link as soon as your package has left our warehouse.
If there should be a delay, we will inform you as soon as possible via email. However, please always check your spam folder and make sure you have enough storage space in your mailbox.
If you have any questions about the status of your order, simply send us an email to hello@wye-design.com with your name and order number. We are glad to help you!
You will receive an email with a tracking number after your order has been shipped. With this tracking number you can easily track the shipment of your order.
RETURNS & REFUNDS
The correct address for your return is:
WYE GmbH Warehouse, Dr. Karl-Slevogt-Str 1 Ramp; Basement, 82362 Weilheim, Germany
In the case of voluntary returns, the return shipment is subject to a charge. If the product is damaged, we will cover the return costs.
Goods damaged?
If the product is damaged, we will send you a return label, which you stick to the package. Please make sure that our products are packed carefully so that we receive them undamaged. With this return label you can hand in the package to any post office (depending on the size of the package). If you have large furniture, we will have the package picked up from you.
You don't like the goods?
In the case of a voluntary return, please send the package back to the above address yourself. WYE GmbH Warehouse, Dr. Karl-Slevogt-Str 1 Ramp; Basement 82362 Weilheim, Germany. Please make sure that our products are packed carefully so that we receive them undamaged.
As soon as we have received your return, we will process the refund. You will receive an email as soon as the refund has been made.
If a product arrives faulty or damaged, please contact us ( hello@wye-design.com ). In this way we can guarantee fast processing and - if necessary - a reliable exchange.
We will then discuss everything else together.
If you have not received a return label, we are available to you at any time at hello@wye-design.com to send you a label.
It is possible to send back two returns in one package. Please make sure that our products are packaged carefully so that we receive them undamaged and can include them in our warehouse again in the interests of sustainability.
REVIEWS
The satisfaction of our customers is of course our top priority. Therefore, feedback from our customers is extremely important, because we want to make sure at all times that every customer is happy with their own shopping experience at WYE.
Customer reviews on JudgeMe
Our customers have the opportunity to submit reviews about specific products and our shop on JudgeMe. These ratings are displayed at product level, among other things, and support other customers when shopping. Discover our customer reviews here .
Buyer protection on Trusted Shops
We are certified with the Trusted Shops buyer protection, which provides comprehensive protection for online orders. This gives our customers the security that buyer protection applies in the event of goods being returned and non-delivery. Discover WYE on Trusted Shops. You can find more information about Trusted Shops buyer protection here .
